Returns & Exchanges

Returns & Exchanges

You have the right to cancel the purchase or exchange the item within 30 days of receiving the delivery. This provided that the goods are in new condition and we can sell them again. You can of course try the goods to see that they fit, but be very careful with make-up, perfume and the like. The product must be repackaged in its original packaging with associated inner packaging and any accessories. Do not put address labels directly on the product's packaging, but place the original packaging in another packaging, for example the same as you received the order in. We reserve the right to refuse Returns/Exchanges or charge the cost of any depreciation if the product has been handled to a greater extent than been necessary to determine its characteristics or function. You are responsible for the product until it arrives to us, goods that have not arrived will not be refunded. Submit the return to a representative for PostNord or one of their local partners. Always save your hand-in receipt.

If you have bought over the free shipping limit and return, your account will automatically be charged shipping of 5 Euro plus 6 Euro in return shipping.

Returns

The package is to be sent to Goodlife International AB, J A Wettergrensgatan 7, 421 30 Västra Frölunda, SWEDEN

Do not forget to enter the order number if the return label is missing. Pay attention to that t can take up to 14 business days before we register return. All refunds are made via Shopify Payments. Contact them with questions about invoice / payment. You pay for the return shipping. Returns sent to us against cash on delivery, without postage or the like are not redeemed. Submit the return to a representative for PostNord or one of their local partners. Always save your hand-in receipt.

If you have bought over the free shipping limit and return, your account will automatically be charged shipping of 6 Euro.

For questions contact us at order@overmuch.eu 

Exchanges

When exchanging, you send the goods back and place a completely new order on the new goods that you choose instead. It can sometimes take up to 14 days for us to handle a return. If you have used a discount on your original purchase, please contact order@overmuch.eu and they will help you with the adjustment. Refunds will only be made when we have received your return. Within 10 days we will complete the refund. Then follow the return instructions. In the event of a change, it is always the new order that must be paid while the previous one is corrected / refunded. Submit the return to a representative for for PostNord or one of their local partners. Always save your hand-in receipt. 

Refund

Once we have received your return, we will complete the refund within 10 days. You will be notified by email when your refund is completed.

Invoice via Klarna: You will receive an updated amount via email. We do not send out a new invoice, you keep the invoice you receive from the beginning.

Credit or debit card: You will receive the corresponding amount for returned goods adjusted with the return shipping deposited in the account, within 3-5 banking days from the time of repayment.

Direct payment: You will receive the corresponding amount for returned goods adjusted with the return shipping deposited in the account, within 3-5 banking days from the time of refund.

Partial payment: Your partial payment will be adjusted by the corresponding amount for returned goods and adjusted by the return shipping. If you have used any discount, the amount will be adjusted according to the terms of the discount code, after which you will receive a confirmation by email with the final amount.

Complaint

To complain about goods, use the return label included in your package. You attach this to the outside of the package. Please note that it can take up to 7 working days before we register your complaint. All refunds are made to Shopify Payments. Contact them with questions about invoice / payment. If you have received a damaged item upon delivery, you must notify us within a reasonable time. Or if the product has broken down before the warranty period is over, you can also complain about the product. We are of course responsible for the return. Submit the return to a representative for PostNord or one of their local partners. Always save your hand-in receipt.

Cancellation & Change of order

It is not possible to cancel an order after the order has been completed.

Gift card

Gift cards cannot be redeemed for cash.

Address details

we will send to the exact address you provide so be careful when entering your address details. If your name/ surname is not registered or is not on the mailbox, you must enter a C/O address (the surname of the person who is registered at the address to which the order is sent). When paying invoices, the order will be sent to the address where the social security number is registered. It is your responsibility as a buyer to provide the correct address. 

Force Majeure

In the event of circumstances beyond the reasonable control of OverMuch/Goodlife International AB, such as in the event of changes in legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, flood, natural disaster or similar events, OverMuch/Goodlife International AB's obligation to fulfill the purchase agreement is postponed as long as the circumstances prevail. If such delay exceeds 2 months, both you and OverMuch/Goodlife International AB have the right to terminate the agreement with immediate effect without any obligation to pay damages.

Dispute

In the event of a dispute, our policy is to follow the General Complaints Board's recommendations. You can also use the online complaints platform available on the European Commission's website: http://ec.europa.eu/odr