Terms & Conditions
Terms & Conditions
1. Contact
OverMuch.eu/ Goodlife International AB org.nr: 556734-0566
We try to respond directly to all inquiries via email, but during weekends and busy days it can take a little longer, however, a maximum of 48 hours.
Billing Questions:
If your question concerns an invoice or payment for a purchase, we ask you to contact the payment service you have used.
Are you an influencer and interested in collaboration?: Contact us at info@overmuch.eu. We respond quickly to all suggestions.
2. General information
All prices are shown in Euro and/or Swedish Kronor and include VAT of 25%.
You must be over 18 years old to shop, if you are younger you need a parent's permit.
We cannot guarantee that a product that is visible on the website is in stock, If it is missing at the time of ordering, we will contact you.
Remember that our images are protected under copyright law.
Also keep in mind that images and colors look different depending on your screen, screen resolution or if you shop on a computer or via mobile.
3. Shipping & Delivery
Shipping cost per delivery is 6.90 Euro/SEK 59. All shipments are sent with PostNord and their local partners, which you can find here.
Delivery time is usually 3-5 working days unless otherwise stated.
We only sell products that we have in stock, in some cases you will be able to monitor sold out product such as size or color and then receive an email when the product is back in stock.
If your package has not arrived within 7 days after you have received the delivery confirmation, it is important that you contact us.
In connection with larger weekends such as. At Christmas, PostNord and their local partners can have a longer delivery time.
4. Uncollected packages
Shipments that are not picked up, but which are returned to us (which are sent back if they are not picked up within 10 days from your postal agent) are not covered by the right of return or withdrawal. If the shipment is not picked up, we will charge you SEK 200 and any invoice fees, to cover our costs. The fee is added to the original invoice.
5. Delivery abroad
We deliver within the EU and the UK.
6. Payment options
We cooperate with Shopify Payments, where, among others, Klarna is included as a payment service, for a secure and easy payment.
Specific information about Klarna:
Klarna Checkout presents certain information to you as soon as you are identified. The information you need to enter to achieve identification may vary between different purchases and customers.
No credit information is ever taken directly in Klarna Checkout, but only if necessary depending on the payment option you have chosen. Credit information taken by Klarna does not affect your creditworthiness and cannot be seen by others who request credit information about you, such as banks.
Once you have been identified, Klarna Checkout shows which options are available to you.
Invoice is pre-selected as a payment option, but you can of course freely choose one of the other options, such as direct payment via bank or payment by card.
The options you are offered may vary from time to time. Read all of Klarna's terms and conditions here.
The invoice is emailed in connection with your order being sent from us. So be sure to check that it is a correct email address you provide to us and Klarna.
7. Returns & Exchanges
You have the right to cancel the purchase or exchange the item within 30 days of receiving the delivery. This provided that the goods are in new condition and we can sell them again. You can of course try the goods to see that they fit, but be very careful with make-up, perfume and the like. The product must be repackaged in its original packaging with associated inner packaging and any accessories. Do not put address labels directly on the product's packaging, but place the original packaging in another packaging, for example the same as you received the order in. We reserve the right to refuse Returns/Exchanges or charge the cost of any depreciation if the product has been handled to a greater extent than been necessary to determine its characteristics or function. You are responsible for the product until it arrives to us, goods that have not arrived will not be refunded. Submit the return to a representative for PostNord or one of their local partners. Always save your hand-in receipt.
Returns:
The package is to be sent to
The package is to be sent to
The package is to be sent to Goodlife International AB BOX 121 22, 102 24 STOCKHOLM, SWEDEN
Do not forget to enter the order number if the return label is missing. Pay attention to that it can take up to 14 business days before we register return. All refunds are made via Shopify Payments. Contact them with questions about invoice / payment. You pay the return shipping of 7 Euro,
Important
When returning goods from the United Kingdom an extra charge of
20£ Sterling for taxes and handling.
which we correct on your refund. Returns sent to us against cash on delivery, without postage or the like are not redeemed. Submit the return to a representative for PostNord or one of their local partners. Always save your hand-in receipt.If you have bought over the free shipping limit and return, your account will automatically be charged shipping of 7euro.
Exchanges:
When exchanging, you send the goods back and place a completely new order on the new goods that you choose instead. It can sometimes take up to 14 days for us to handle a return. If you have used a discount on your original purchase, please contact order@overmuch.eu and they will help you with the adjustment. Refunds will only be made when we have received your return. Within 10 days we will complete the refund. Then follow the return instructions. In the event of a change, it is always the new order that must be paid while the previous one is corrected / refunded. Submit the return to a representative for for PostNord or one of their local partners. Always save your hand-in receipt.
8. Refund
Once we have received your return, we will complete the refund within 10 days. You will be notified by email when your refund is completed.
Invoice via Klarna: You will receive an updated amount via email. We do not send out a new invoice, you keep the invoice you receive from the beginning.
Credit or debit card: You will receive the corresponding amount for returned goods adjusted with the return shipping deposited in the account, within 3-5 banking days from the time of repayment.
Direct payment: You will receive the corresponding amount for returned goods adjusted with the return shipping deposited in the account, within 3-5 banking days from the time of refund.
Partial payment: Your partial payment will be adjusted by the corresponding amount for returned goods and adjusted by the return shipping. If you have used any discount, the amount will be adjusted according to the terms of the discount code, after which you will receive a confirmation by email with the final amount.
9. Complaint
To complain about goods, use the return label included in your package. You attach this to the outside of the package. Please note that it can take up to 7 working days before we register your complaint. All refunds are made to Shopify Payments. Contact them with questions about invoice / payment. If you have received a damaged item upon delivery, you must notify us within a reasonable time. Or if the product has broken down before the warranty period is over, you can also complain about the product. We are of course responsible for the return. Submit the return to a representative for PostNord or one of their local partners. Always save your hand-in receipt.
10. Cancellation & Change of order
It is not possible to cancel an order after the order has been completed.
11. Gift card
Gift cards cannot be redeemed for cash.
12. Address details
we will send to the exact address you provide so be careful when entering your address details. If your name/ surname is not registered or is not on the mailbox, you must enter a C/O address (the surname of the person who is registered at the address to which the order is sent). When paying invoices, the order will be sent to the address where the social security number is registered. It is your responsibility as a buyer to provide the correct address.
13. Personal data
OverMuch undertakes to respect and protect your personal data and your personal privacy in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the Personal Data Act (1998: 204), industry rules and other relevant standards.
14. Force Majeure
In the event of circumstances beyond the reasonable control of OverMuch/Goodlife International AB, such as in the event of changes in legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, flood, natural disaster or similar events, OverMuch/Goodlife International AB's obligation to fulfill the purchase agreement is postponed as long as the circumstances prevail. If such delay exceeds 2 months, both you and OverMuch/Goodlife International AB have the right to terminate the agreement with immediate effect without any obligation to pay damages.
15. Dispute
In the event of a dispute, our policy is to follow the General Complaints Board's recommendations. You can also use the online complaints platform available on the European Commission's website: http://ec.europa.eu/odr